mac photoshop elements 3 crashes on startup: a possible fix
For about 3 months now I’ve not been able to use Photoshop Elements 3 for no reason that I could find. I tried erasing preference files, repairing permissions, deleting plugins, emptying caches, uninstalling TWAIN drivers, removing over 300 fonts and re-installing all to no avail. The Adobe PSE support forums were of no use and I had resorted to either PSE2 or just making do in other software and hoping the problem would fix itself…
In the end, I tried running the software as another user on my Mac, and the program launched without issue so I knew that the installation and plugins were fine: it must be something specific in my personal
Library directory that was the problem, so I checked for all the files that had been touched in that new users’
Library in the last 24 hours with:
find ./Library -atime 1
and there it was: Elements 3 uses Opera to drive the help system, and this also has a cache directory and preference settings which I had never touched before, so after:
rm -rf "~/Library/Preferences/Opera Preferences" rm -rf "~/Library/Caches/Opera Cache" rm -rf "~/Library/Preferences/Photoshop Elements 3.0 Settings"
I tried it again, and it worked. Obviously, I can’t be 100% sure that it didn’t need re-installing, and perhaps I do have a dodgy font somewhere that is the root of the problem but if you’re trying to debug inexplicable PSE3 crashes do have a dig around for anything that Opera might have left behind, just in case that helps you too.