Green Flag: World’s Worst Retentions Policy ?

So I’ve used Green Flag as a breakdown service for the last 5 years, with multiple call outs for one horrid vehicle (but hey it’s my fault, it was American built: never again !) and had managed (finally) to get 3 years of no claims on my account.

Renewal request: £90 after no claims has been applied

Enter my details on their new customer site: £59 with ‘online signup discount applied’

Hmm…

Call and find that the phone menu lists an ‘if you are thinking of leaving’ option. Sounds good, directly to retentions !

Said the renewal quote was more than a new policy cost and I’d like to leave.

Security checks. Confirm no cancellation charge as policy hasn’t been renewed.

“That’s all done – have a nice day sir”

Total call time: 2 minutes 59 seconds.

Crikey. This is not the same as trying to get out of a Telecoms contract…

Well, at least I can try signing up again as a new customer !

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