Green Flag: World’s Worst Retentions Policy ?
So I’ve used Green Flag as a breakdown service for the last 5 years, with multiple call outs for one horrid vehicle (but hey it’s my fault, it was American built: never again !) and had managed (finally) to get 3 years of no claims on my account.
Renewal request: £90 after no claims has been applied
Enter my details on their new customer site: £59 with ‘online signup discount applied’
Call and find that the phone menu lists an ‘if you are thinking of leaving’ option. Sounds good, directly to retentions !
Said the renewal quote was more than a new policy cost and I’d like to leave.
Security checks. Confirm no cancellation charge as policy hasn’t been renewed.
“That’s all done – have a nice day sir”
Total call time: 2 minutes 59 seconds.
Crikey. This is not the same as trying to get out of a Telecoms contract…
Well, at least I can try signing up again as a new customer !